REP Support for Phallosan Forte - Q & A

FrenchDick

Growing Posts (LTT)
Growing ! (ltt)
Joined
Oct 23, 2020
Messages
7
Reaction score
0
Points
0
contact me in MP in French if you want me to explain how to wear it without pain at the base.
 

FrenchDick

Growing Posts (LTT)
Growing ! (ltt)
Joined
Oct 23, 2020
Messages
7
Reaction score
0
Points
0
I will give a tip to avoid pain from the ring at the base and loss of suction if you use the L head.
A used protective cap must be used.
Cut off the end of the cap and insert it on the penis like a cockrinrg.
Install the head L unrolled the condom is after placing the protective cap on the condom.
Now you can pump is locked. The protective cap will ideally fall on the ring of the belt.

Sorry for my English I use google translation
 
Last edited:

eab

Registered
Well Done !
Joined
Jun 30, 2017
Messages
85
Reaction score
0
Points
26
Has anyone had any success receiving a response from the company? I've tried emailing them for the past year and a half and I'm not getting any response. My large bell cracked and doesn't hold suction anymore. I just want to purchase a replacement bell.
 

Lordsgiift

Registered Users (MTT)
Pretty Good !
Joined
Mar 17, 2019
Messages
20
Reaction score
0
Points
0
Wanted to know does it matter if my head doesn't stay all the way in the bell after awhile? Or should I keep readjusting the vacuum to keep the head in for the best stretch? I currently have a set up with the medium bell and small sleeve so I never lose suction.
 

Marlon LGHanger

banned
Well Done !
Joined
Jun 24, 2013
Messages
3,673
Reaction score
471
Points
103
Has anyone had any success receiving a response from the company? I've tried emailing them for the past year and a half and I'm not getting any response. My large bell cracked and doesn't hold suction anymore. I just want to purchase a replacement bell.

WOW! A year and a half? How would you rate that customer service on a scale of 1 - 10?
 

CLOSEDAccidental

Registered
Well Done !
Joined
Nov 30, 2020
Messages
85
Reaction score
2
Points
0
Has anyone had any success receiving a response from the company? I've tried emailing them for the past year and a half and I'm not getting any response. My large bell cracked and doesn't hold suction anymore. I just want to purchase a replacement bell.

My personal experience I have emailed and called them many many times and they just avoid or ignore me. The color system is completely worn off. It started wearing off during the first few wears. I immediately contacted them through email with pictures attached. They responded by asking me to send them pictures of the device. They were already attached to that email. I told them so as well as sent them pictures again. No response. I finally called them and they asked me to please email pictures. I did so when I hung up. No response again. I have gone through this with them countless times both through email and on the phone. Everytime their tactic seems to be ask for pictures even if they are already provided and then never respond.
 

Lordsgiift

Registered Users (MTT)
Pretty Good !
Joined
Mar 17, 2019
Messages
20
Reaction score
0
Points
0
the device is good but I’m regretting buying from a place that doesn’t answer anyone. I emailed them a couple weeks ago and still haven’t heard anything
 

Party

Senior Member, Member of the Month August 2016
Well Done !
Joined
Sep 13, 2014
Messages
9,466
Reaction score
620
Points
133
Location
Under cloudy skies
the device is good but I’m regretting buying from a place that doesn’t answer anyone. I emailed them a couple weeks ago and still haven’t heard anything

‘There are a lot of us here with Phallosan Forte experience. Myself included, so, if you have question ask away or PM me. Only to happy to help.
 

Marlon LGHanger

banned
Well Done !
Joined
Jun 24, 2013
Messages
3,673
Reaction score
471
Points
103
the device is good but I’m regretting buying from a place that doesn’t answer anyone. I emailed them a couple weeks ago and still haven’t heard anything

I've always been a big fan of pithy quotes from successful people.
Henry Ford - "A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large."
 

chucknip

Growing Posts (LTT)
Growing ! (ltt)
Joined
Feb 16, 2021
Messages
2
Reaction score
0
Points
0
I literally cannot figure out how to fix mine even with pictures. I feel like an idiot.
Can you just order a belt?
 

chucknip

Growing Posts (LTT)
Growing ! (ltt)
Joined
Feb 16, 2021
Messages
2
Reaction score
0
Points
0
Julian are you still work for Phallosan? If so I need a replacement strap.I unraveled mine and as much as I try I cannot get it back to the way it was. I only need the strap the Main ring is fine and so is the clip to attach unit.
I checked the site and no option is provided to purchase the strap so I am contacting you.
Please help if you can.
Thanks
 

Acesfool

Registered
Well Done !
Joined
Feb 3, 2021
Messages
11
Reaction score
0
Points
0
I got the Phallosan Forte about a week ago and I believe the suction pump is defective. It doesn't pull the head into the bell cup at all, no matter how many times I pump it. I've tried both the small and medium bell cups. It usually pulls off of my penis after 40 minutes or so. And yes, I do move it to the locked position. But if I push the pump down then lock it, it stays down. So I'm just not sure if I'm doing something wrong.

Update: The problem seems to have something to do with the green piece on the bottom of the vacuum pump. If I remove that piece I can compress the pump and it will suction to just about any surface and stay there. When I put that piece back in it will not generate any suction at all.
 
Last edited:

Alex1988

Senior Member, Member of the Month Aug 2021, PEGy
Well Done !
Joined
Oct 9, 2020
Messages
869
Reaction score
355
Points
83
Location
Banana Tree
I got the Phallosan Forte about a week ago and I believe the suction pump is defective. It doesn't pull the head into the bell cup at all, no matter how many times I pump it. I've tried both the small and medium bell cups. It usually pulls off of my penis after 40 minutes or so. And yes, I do move it to the locked position. But if I push the pump down then lock it, it stays down. So I'm just not sure if I'm doing something wrong.

there is a video on how the pump can be repaired

https://www.youtube.com/watch?v=HoAa697y5HU
 

Acesfool

Registered
Well Done !
Joined
Feb 3, 2021
Messages
11
Reaction score
0
Points
0
Is it safe to assume that I'm just screwed as far as the defective pump goes? I've contacted support twice and haven't heard anything back.
 

Taco Hoe

Registered
Well Done !
Joined
Sep 20, 2020
Messages
197
Reaction score
2
Points
0
Is it safe to assume that I'm just screwed as far as the defective pump goes? I've contacted support twice and haven't heard anything back.

I was in the same shape as you. I ended up just buying a replacement which was 50+ dollars after shipping. I’m telling you, the word needs to be spread about their lack of customer service
 

Acesfool

Registered
Well Done !
Joined
Feb 3, 2021
Messages
11
Reaction score
0
Points
0
Yeah, even their phone number is disconnected. I'm wondering if since I'd have to buy a new one if it would be worth it to buy the bell and pump from the Pennimaster (I believe that's the one I'm thinking of) because I've heard it's more reliable.
 

Phallosan

Official Phallosan Representative
Well Done !
Joined
Jun 6, 2013
Messages
1,287
Reaction score
19
Points
0
Hi FrenchDick,

have a look at Video number 8, it will help you immediately.

Videos - PHALLOSAN.INFO

All the best
Julian



QUOTE=FrenchDick;1655448]contact me in MP in French if you want me to explain how to wear it without pain at the base.[/QUOTE]
 

Phallosan

Official Phallosan Representative
Well Done !
Joined
Jun 6, 2013
Messages
1,287
Reaction score
19
Points
0
Hi Eab,

can you send me your order number i will send you a new Large bell immediately for free of charge.

All the best
Julian

Has anyone had any success receiving a response from the company? I've tried emailing them for the past year and a half and I'm not getting any response. My large bell cracked and doesn't hold suction anymore. I just want to purchase a replacement bell.