REP Support for Phallosan Forte - Q & A

[Phallosan]

That should definitely not happen and i apologize to you!

can you send me your order number ? i will send you immediately a new tension clip for free of charge. Do you remember the name of the Employee you spoke to?

Have a nice weekend,

All the best Julian

My personal experience I have emailed and called them many many times and they just avoid or ignore me. The color system is completely worn off. It started wearing off during the first few wears. I immediately contacted them through email with pictures attached. They responded by asking me to send them pictures of the device. They were already attached to that email. I told them so as well as sent them pictures again. No response. I finally called them and they asked me to please email pictures. I did so when I hung up. No response again. I have gone through this with them countless times both through email and on the phone. Everytime their tactic seems to be ask for pictures even if they are already provided and then never respond.

 

[Phallosan]

Can you send me your Email address to my PM? i will then send you some good pictures to fix it.

All the best
JUlian

I literally cannot figure out how to fix mine even with pictures. I feel like an idiot.
Can you just order a belt?

 

[Phallosan]

Yes i am back at PEGYM, can you send me an email to : [email protected] with JULIAN as subject and what you need, i will send it to you

All the best
JULIAN

Julian are you still work for Phallosan? If so I need a replacement strap.I unraveled mine and as much as I try I cannot get it back to the way it was. I only need the strap the Main ring is fine and so is the clip to attach unit.
I checked the site and no option is provided to purchase the strap so I am contacting you.
Please help if you can.
Thanks

 

[Phallosan]

Hi,

can you send me an email to [email protected] , with your order number and put Julian into subject, i will send you a new pump for free of charge.

All the best
JULIAN

I got the Phallosan Forte about a week ago and I believe the suction pump is defective. It doesn't pull the head into the bell cup at all, no matter how many times I pump it. I've tried both the small and medium bell cups. It usually pulls off of my penis after 40 minutes or so. And yes, I do move it to the locked position. But if I push the pump down then lock it, it stays down. So I'm just not sure if I'm doing something wrong.

Update: The problem seems to have something to do with the green piece on the bottom of the vacuum pump. If I remove that piece I can compress the pump and it will suction to just about any surface and stay there. When I put that piece back in it will not generate any suction at all.

 

[Phallosan]

Dear Members,

it seems that i was too long not active at PEGYM and did not check what my colleagues are doing or better said: NOT doing.

many of you write that emails are not answered or ignored and phone calls are not taken. That should definitely not happen!

I will take that now into my hands and promise it will change!

Please do me a favor, if your email was NOT answered, write the email again, insert JULIAN into subject, i will take care of your questions/concerns and replacements.

I am truly sorry, that should not happen, the customer is KING and should always taken care of!

All the very best to you all,

JULIAN

 

[Taco Hoe]

Dear Members,

it seems that i was too long not active at PEGYM and did not check what my colleagues are doing or better said: NOT doing.

many of you write that emails are not answered or ignored and phone calls are not taken. That should definitely not happen!

I will take that now into my hands and promise it will change!

Please do me a favor, if your email was NOT answered, write the email again, insert JULIAN into subject, i will take care of your questions/concerns and replacements.

I am truly sorry, that should not happen, the customer is KING and should always taken care of!

All the very best to you all,

JULIAN

I’m glad someone is finally helping, thanks. My phallosan plus is defective. The left tension screw is impossible to turn when you are wearing the base. Legit have to take a wrench to turn it. I emailed like 3 times and was ghosted. I paid like 100 bucks more for the PF package to include the plus and I cannot use it.

 

[Phallosan]

Hi Taco Hoe,

can you please send an email to: [email protected] insert into Subject Julian

I will send you a complete new Phallosan plus (the newest Model!)

I am really sorry for this horrible experience and apologize to you and everyone else who had that!

All the best
Julien

I’m glad someone is finally helping, thanks. My phallosan plus is defective. The left tension screw is impossible to turn when you are wearing the base. Legit have to take a wrench to turn it. I emailed like 3 times and was ghosted. I paid like 100 bucks more for the PF package to include the plus and I cannot use it.

 

[Taco Hoe]

Hi Taco Hoe,

can you please send an email to: [email protected] insert into Subject Julian

I will send you a complete new Phallosan plus (the newest Model!)

I am really sorry for this horrible experience and apologize to you and everyone else who had that!

All the best
Julien

Thank you Julian, I just sent the email and had your name and my order number in the title.

 

[Big Al]

Thanks for taking care of this, Julian!

 

[Phallosan]

Hi Taco Hoe,

i just wrote you back a new Phallosan plus will be shipped to you on Monday morning, newest Model of course.

All the very best
Julian

Thank you Julian, I just sent the email and had your name and my order number in the title.

 

[empty123]

I am sorry to say that but the main reason why did I choose PF over other pumping based extension devices is I have heard great things about Phallosan's customer services but I am really disappointed. I had some problem and tried to reach customer services via the email above but couldnt get any response. I hope it changes with you Julian. I checked the first posts in this topic before I bought my PF and I have to say that you had big impact on my decision. But I wasnt aware of you werent active anymore. Sadly I found out that after my purchase

 

[Phallosan]

Hi Empty,

i understand you 100% and that should never happen, i hate that myself when i write to a company and get no or a really unsatisfying reply!

I can assure you, that will not happen again. so if you need anything at all, please tell me or write to [email protected] with subject JULIAN, i will take care of all your questions immediately!

All the very best
JULIAN

I am sorry to say that but the main reason why did I choose PF over other pumping based extension devices is I have heard great things about Phallosan's customer services but I am really disappointed. I had some problem and tried to reach customer services via the email above but couldnt get any response. I hope it changes with you Julian. I checked the first posts in this topic before I bought my PF and I have to say that you had big impact on my decision. But I wasnt aware of you werent active anymore. Sadly I found out that after my purchase

 

[empty123]

Julian, you are the best.

Just to inform others, I simply write Julian an email and he responded me just in couple mins. I told him my problems and concerns and I got more than what I hoped for.

I have never seen that good customer services before. I hope Julian will always be around.

 

[Taco Hoe]

Hi Taco Hoe,

i just wrote you back a new Phallosan plus will be shipped to you on Monday morning, newest Model of course.

All the very best
Julian

View attachment 105015

Thank you, Julian. May I ask what the upgrades were with the new plus models?

 

[Phallosan]

Hi Taco,

well the new one is much lighter and the materials 100% anti allergic.
Also the rods are now newly designed in a way that you have a better way to increase the force.

all the very best Julian

Thank you, Julian. May I ask what the upgrades were with the new plus models?

 

[Phallosan]

Thank you so much!!! happy to help YOU!!!

All the best
JULIAN

Julian, you are the best.

Just to inform others, I simply write Julian an email and he responded me just in couple mins. I told him my problems and concerns and I got more than what I hoped for.

I have never seen that good customer services before. I hope Julian will always be around.

 

[Acesfool]

Email sent. Thank you.

Hi,

can you send me an email to [email protected] , with your order number and put Julian into subject, i will send you a new pump for free of charge.

All the best
JULIAN

 

[Phallosan]

Got It

just sent you an email back and a new pump to you

all the best
JULIAN

Email sent. Thank you.

 

[Lordsgiift]

Happy to see we have someone to talk to when it comes to phallosan products again!

​

 

[Phallosan]

Thanks a lot Lordsgiift happy to be here!

All the best
Julian

Happy to see we have someone to talk to when it comes to phallosan products again!